New England Eyewear is a full-service optical shop, located within New England Eye Center, on the 11th floor of the Tufts Biewend Building.
The Optical Shop has a large selection of traditional and designer frames, including designers such as Silhouette, Ray- Ban, Michael Kors, and Tory Burch. Our featured childrens’ frames are Miraflex, an extremely durable and stylish line that is sure to please little ones and their parents. For sun protection, we also have a wide selection of sunglasses which include the well- known brands Ray Ban and Maui Jim.
New England Eyewear is not a large chain. Our opticians have 70 years of combined optical experience. Lisa O’Connell, RDO, Linda Whaley, RDO, and Tammi Vitale, RDO are all members of the Opticians Association of Massachusetts.
We work closely with New England Eye Center doctors. As a result, we have many years of experience fitting difficult prescriptions and no-line bifocals. We pride ourselves on offering personalized service to each patient, taking the time to explain and address any concerns or questions you may have. We are confident that we can exceed your expectations, making sure that you are seeing and looking your best!
Thank you for choosing New England Eyewear to meet your optical needs. We are proud to offer a wide selection of frames from current designer looks to budget styles. And, with almost 100 years of combined optical experience, we will make sure you look and see your best as we work with you to choose the right frames and lenses for your individual needs.
All frames and lenses come with a one-year defect/breakage warranty. We will either repair or replace your frame and/or lenses under normal wear and tear one time during the year at no additional charge. (Certain frames and lens options may have a two-year warranty.)
A return must be made within 30 days of delivery date with the frame being in perfect condition. We will refund 100% of the cost of your frame, and since your prescription was a custom order, we will refund 50% of the lenses.
We understand that some patients require time to adapt to progressive lenses, and if you are having difficulty with the lenses please speak to us and we will work with you as sometimes adjustments need to be made. If however you are not comfortable within 30 days of receiving your progressive glasses then we are happy to replace the lenses at no additional charge, with no refunds for price differences, to single-vision or lined-bifocal lenses.
Any canceled order caught before the lenses are processed will be refunded 100%. If however the lenses have been processed we will refund 50% of the lens price as the prescription is a custom order.
If your doctor rechecks your eyes because your new glasses are not comfortable and changes your prescription then we will change your prescription lenses at no additional charge within 60 days of delivery date.
All contact lens sales are final but unopened boxes may be returned within 30 days of delivery date for 100% of purchase price.
We are happy to adjust. clean. and do minor repairs at no charge when you purchase your glasses at New England Eyewear. A small fee may be incurred for repairs if the eyewear was purchased elsewhere.
New England Eyewear
800 Washington St., Box 450
Boston, MA 02111
New England Eyewear is owned by Pratt Ophthalmology Associates, Inc.